Welcome to Orchard Lane Shop (“we”, “our”, or “us”). As passionate gardeners serving a global community of plant enthusiasts, we value your trust and are committed to protecting your personal information with the same care we give to our plants. This Privacy Policy explains how we collect, use, and safeguard your data when you visit orchardlaneshop.com.

1. Information We Collect

To provide our gardening services to customers worldwide (excluding certain Asian and remote regions), we may collect:

  • Personal Identification: Name, email address, shipping/billing address, and phone number when you make a purchase or create an account
  • Payment Information: Credit/debit card details (processed securely through our payment gateway) or PayPal information – we never store full payment details
  • Garden Preferences: Plant wishlists, browsing history of our fruit trees, berry plants, and vegetable seeds
  • Technical Data: IP address, browser type, device information, and pages visited
  • Communications: Emails sent to [email protected] and survey responses

2. How We Use Your Information

Like carefully tending to our apple trees and artichoke plants, we nurture your data responsibly to:

  • Process orders for our horticultural products and deliver them to your garden
  • Provide customer support for your gardening queries
  • Improve our selection of fruit plants and vegetable seeds based on browsing patterns
  • Send seasonal gardening tips and plant care advice (only with your consent)
  • Maintain the security of our website and prevent fraud
  • Comply with UK legal requirements as a Norwich-based business

3. Data Sharing & Disclosure

We treat your information like rare heirloom seeds – with utmost care and limited sharing:

  • Service Providers: Trusted partners who help with payment processing (PCI-DSS compliant), shipping, and website maintenance
  • Legal Requirements: When required by UK law or to protect our business rights
  • Business Transfers: In the event of a merger or acquisition of our gardening business
  • Never Sold: We will never sell your personal data to third parties

4. International Data Transfers

While we ship plants globally (with some exceptions), your data is primarily processed in the UK. When transferred internationally, we ensure adequate protections are in place.

5. Data Storage & Security

We protect your data like we protect our blueberry plants from pests:

  • Industry-standard 256-bit SSL encryption for all transactions
  • Regular security audits of our systems
  • Limited access to personal data within our organization
  • Data retained only as long as necessary for gardening business purposes

6. Your Rights

As a valued member of our gardening community, you have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain data processing
  • Withdraw consent for marketing communications
  • Receive your data in a portable format
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at [email protected].

7. Cookies & Tracking Technologies

Like using cloches to monitor plant growth, we use cookies to:

  • Remember your preferences for our fruit tree and vegetable plant selections
  • Analyze website traffic to improve our gardening offerings
  • Enable secure checkout for your plant purchases

You may adjust browser settings to refuse cookies, though this may affect website functionality.

8. Changes to This Policy

We may update this policy as our business grows, just as we regularly tend to our orchard. Significant changes will be communicated through our website or email.

9. Contact Us

For any privacy-related questions, please contact our team (when we’re not in the garden) at:

Orchard Lane Shop
88 Magdalen St, Norwich, GB NR1F 6PJ
Email: [email protected]

Happy gardening,
The Orchard Lane Team