Term and Conditions

Welcome to Orchard Lane Shop! These Terms and Conditions govern your use of our website (www.orchardlaneshop.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. About Us

Orchard Lane Shop is a UK-based online retailer specialising in high-quality fruit trees, berry plants, vegetable plants, and gardening accessories. Our business is located at 88 Magdalen St, Norwich, GB NR1F 6PJ.

2. Website Use

2.1 Eligibility

To place orders through our website, you must:

• Be at least 18 years old
• Have legal capacity to enter into binding contracts
• Provide accurate and complete registration information

2.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorised use of your account

2.3 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper working of our website
• Use any automated systems to extract data from our site

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but:

• Images are for illustrative purposes only
• Actual plant sizes may vary depending on season and growth conditions
• Colours may differ slightly due to monitor settings

3.2 Product Availability

All orders are subject to availability. If we cannot fulfil your order, we will notify you and refund any payments made.

3.3 Age Restrictions

Some gardening tools may have age restrictions. You confirm you are of appropriate age to purchase these items.

4. Ordering and Payment

4.1 Order Process

The ordering process consists of:

1. Adding items to your basket
2. Proceeding to checkout
3. Entering delivery details
4. Selecting payment method
5. Reviewing and confirming your order
6. Receiving order confirmation via email

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but this will not affect confirmed orders.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at the time of order confirmation.

4.4 Order Acceptance

Your order represents an offer to purchase which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance.

5. Delivery

5.1 Shipping Options

We offer two shipping methods:

5.2 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on customs processing.

5.4 Delivery Issues

You must:

• Inspect deliveries immediately upon arrival
• Report any damage within 48 hours of delivery
• Provide safe access to the delivery address

6. Returns and Refunds

6.1 General Return Policy

You may request returns or exchanges within 15 days of receiving your order, provided:

• Items are unused and in original packaging
• Original shipping costs are non-refundable (except for our errors)

6.2 Non-Returnable Items

Due to their perishable nature, we cannot accept returns of living plants unless they arrive damaged or incorrect. This includes:

• All fruit trees (Apple & Pear Trees, Citrus Trees, Fig Trees, Exotic Fruit Trees)
• Berry plants (Blueberry Plants, Currant Plants, All Other Berry Fruits)
• Vegetable plants (Artichoke Plants, Asparagus Plants, Brassica & Leafy Green Plants)
• First Early Potatoes
• Culinary Herb Plants

6.3 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected] with your order number
2. We’ll provide return instructions and address
3. Pack items securely in original packaging with all plant tags
4. Ship the package, keeping your tracking number

6.4 Refunds

Approved refunds will be processed to your original payment method within 5-10 business days after we receive the return.

7. Intellectual Property

All content on our website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our permission
• Use our trademarks without express written consent
• Use our plant images for commercial purposes

8. Liability

8.1 Our Liability

We are responsible for foreseeable loss and damage caused by:

• Our breach of these terms
• Our negligence
• Fraud or fraudulent misrepresentation

We are not liable for:

• Loss or damage to plants due to improper care after delivery
• Business losses
• Events beyond our reasonable control

8.2 Your Responsibility

You are responsible for:

• Providing accurate delivery information
• Proper care of plants after delivery
• Checking local regulations regarding plant imports

9. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect and use your personal data.

10. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

11. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

For questions about these terms, please contact:

Orchard Lane Shop
88 Magdalen St
Norwich, GB NR1F 6PJ
Email: [email protected]

Thank you for choosing Orchard Lane Shop for your gardening needs!